This course introduces operations and supply chain management concepts and techniques affecting the quality of goods and services delivered to customers. The course introduces quality management and process improvement concepts while showing how they pertain to all business disciplines and sectors. Operational topics such as capacity management, inventory management and waiting line analysis are also introduced to show how the management of people, materials, equipment and processes affect customer perceptions of quality. The course then concludes with an overview of Supply Chain Management concepts and decisions. Restrictions: sophomore standing and above.